Reference

Your Rights and Our Rules at deposit 5k

These Terms & Conditions govern every interaction you have with deposit 5k — from opening your account and depositing via DANA, OVO, GoPay or QRIS, to withdrawing funds…

Account eligibility depends on local lawAll deposits and withdrawals coveredDANA, OVO, GoPay & QRIS transactions includedIndonesia-specific jurisdiction clauses applyContact support within the platform at any time

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What These Terms Cover and How They Apply

deposit 5k Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on deposit 5k, you confirm that you have read, understood and agree to be bound by these Terms & Conditions in full. Access to our platform depends on local law in your region of Indonesia — whether you are in Makassar, Denpasar

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or elsewhere. We reserve the right to update these terms with reasonable notice sent to your registered email address. Continued use of your account after such notice constitutes acceptance of the revised terms. Transactions processed through DANA, OVO, GoPay and QRIS are each subject to the
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respective payment provider's own service terms in addition to ours. Any breach of these Terms & Conditions may result in account suspension pending review.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS SUPPORT CHANNELS

Reach Us Directly About These Terms

If any clause in these Terms & Conditions is unclear or you believe an error has been applied to your account, our support team is available to help you resolve it.

Live Chat Open the chat widget inside your account dashboard for the fastest response on terms-related questions. Our agents are available daily from 08:00 to 23:00 WIB and typically respond within two minutes.

Email Support Send a detailed written query to our support address from your registered email. We aim to reply within four hours on working days. Include your account ID and the specific clause you are asking about.

In-App Help Centre Navigate to Settings → Help Centre inside the deposit 5k app to find indexed answers to the most common terms questions, plus a direct escalation path to a human agent if the article does not resolve your issue.

HOW WE PROTECT YOU

Account Security, Data and Policy Practices

deposit 5k applies specific technical and procedural measures to protect your account data, transaction history and personal information in line with these Terms & Conditions.

Data Retention

We retain your account data for a minimum of five years after account closure to comply with applicable financial record-keeping requirements. You may request a summary of your stored data at any time via the Help Centre.

Cookie Policy

Our platform uses session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences in your browser settings; disabling analytics cookies does not affect your account functionality.

Account Security

Every account is protected by two-factor authentication via your registered mobile number. If you suspect unauthorised access, tap Account → Security → Lock Account inside the app to freeze activity immediately.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction data is encrypted in transit and at rest. We do not store your full wallet credentials; only tokenised references used to process your deposits and withdrawals are retained.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account — for example, a withdrawal hold you did not expect — submit a formal dispute via email with your account ID and the transaction reference number.

Policy Contact Owner

Our compliance team owns these Terms & Conditions and reviews them on a quarterly basis. For formal written correspondence about policy matters, use the dedicated compliance email address listed in the Help Centre.

Common Questions About Our Terms & Conditions

The questions below cover the terms-related topics we hear most often from people opening or managing an account on deposit 5k. Each answer is specific to our platform's actual policies — not generic platform talk — so you can find the answer to your exact situation without needing to contact support.

These Terms & Conditions take effect the moment you complete your account registration on deposit 5k and confirm your email address. They remain in force for the full lifetime of your account, including any dormancy period after your last login.

We send a notification to your registered email address at least seven days before any material change takes effect. The updated version is also posted inside Account Settings → Legal Documents so you can compare the new version against the previous one.

Our core Terms & Conditions apply equally to all transactions regardless of payment method. However, each payment provider — DANA, OVO, GoPay and QRIS — also operates under its own service agreement, which you accept separately when using that payment channel.

Yes. We may suspend an account if we detect a breach of these terms pending investigation. During suspension your balance is frozen but not forfeited. If the investigation concludes in your favour, access is restored and your balance is fully available.

Navigate to Account Settings → Privacy → Request Data Export inside the deposit 5k app or website. We process data export requests within 14 working days and deliver your data to your registered email address in a structured file format.

Access to the platform depends on local law in your specific region of Indonesia. We do not control regional network-level restrictions, and eligibility for any particular feature or transaction type also depends on local law at the time you attempt to use it.

Send your formal dispute to the compliance email address listed under Help Centre → Legal Contact. Include your account ID, the specific clause reference and any supporting transaction details. Our compliance team aims to respond within three working days.

Your Rights and Our Rules at deposit 5k

Reach Us Directly About These Terms

Account Security, Data and Policy Practices

Data Retention

Cookie Policy

Account Security

Payment Data Handling

Requesting Term Changes

Policy Contact Owner

Common Questions About Our Terms & Conditions

01 When do these Terms & Conditions take effect for my account?

02 How will I be notified if the Terms & Conditions change?

03 Do the Terms & Conditions apply differently to DANA, OVO, GoPay and QRIS transactions?

04 Can my account be suspended under these terms, and what happens to my balance?

05 How do I request a copy of my personal data held under these terms?

06 Is my access to deposit 5k guaranteed regardless of where I am in Indonesia?

07 Who do I contact if I formally dispute a clause applied to my account?

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